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Certified Agile Service Manager®

Get ahead of the curve with the application of Agile to Service Management

Certified Agile Service Manager®       


This two-day accredited course provides a comprehensive introduction to Agile Service Management – the application and integration of agile thinking into service management processes and process design projects. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

A Certified Agile Service Manager (CASM) is the operational counterpart to a Scrum Master. Working together, Scrum Masters and Agile Service Managers can instill agile thinking into the entire IT organisation as the basis of a DevOps culture.

“For ITIL professionals now working in an Agile environment, this course provides essential understanding for keeping ITSM relevant”

The course features:

  • Two days of instructor-led training and exercise facilitation
  • The Agile Service Management Guide and Scrum Guide (pre-class resources)
  • Learner Manual (excellent post-class reference)
  • Participation in unique hands-on exercises designed to apply concepts
  • Sample documents, templates, tools and techniques
  • Access to additional sources of information and communities

The DevOps Institute

This course is presented by ALC in association with The DevOps Institute . The DevOps Institute (DOI) is bringing enterprise level DevOps training and certification to the IT market. Working with thought leaders from the DevOps community, the IT Service Management field and the IT training market, the DevOps Institute is setting the standard in quality for enterprise grade DevOps education and training.

>> Please refer to the tabs above for Course Fees, Course Content, Exams and other information.
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Next Available Dates

No public courses currently scheduled. Please contact ALC.
 “As rapid delivery of software has become a strategic business asset, progressive IT organisations are pursuing a DevOps culture where development and operations teams, systems, and tools work in lockstep. By aligning goals and sharing tools and strategies, code velocity and quality is improved and innovation is faster.”

Presented by Rob England

Rob England

Rob England is an independent IT management consultant, trainer, and commentator based in Wellington, New Zealand. Rob is internationally-recognised as a thought leader in IT Service Management (ITSM) and is a published author of seven books and many articles, best known for his controversial blog and alter-ego, the IT Skeptic. He speaks regularly at international conferences. Rob provides consulting and training to business and government on IT strategy, ITSM and governance. He specialises in helping change IT behaviours and culture. He has worked on a number of transformations involving DevOps including an engagement by New Zealand's largest government ministry to oversee and advise on the DevOps transformation of their IT.

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