Your Customer Service Desk is the door to your organisation – it plays a pivotal role in the overall success of the support and delivery of services.
This powerful one-day course has been designed for anyone who has learned about what constitutes customer service and needs to fully understand how customers want to be treated. Based on extensive practical experience in many different sectors of business and government, the course answers the countless questions people have asked and issues they have faced when dealing with customers.
Do you want to know how to get the very best from your Service Delivery? It helps you to discover how to change your customers’ perception of service that you are delivering and meet your targets.
If your customers do not consider your support as ‘a source of knowledge and experience’ then this is the course you’re looking for.
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Participants can expect to gain competencies in the following:
This course is suited to: