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ISO/IEC 20000 Masterclass

Power-packed 5-day masterclass for anyone seriously involved in IT service management.

The 5-day, ISO/IEC 20000 Service Management Masterclass is a comprehensive education package dedicated to teaching and equipping IT Managers and Consultants with the knowledge, skills, tools and experience required to become experts in the field of IT Service Management and implementing the ISO/IEC 20000 standard.

Far more than a classroom-based training course, this masterclass combines access to documentation templates, process assessment and improvement solutions, a collaborative masterclass forum and the opportunity to apply the learning objectives in your own workplace environment.

>> Please refer to the tabs above for Course Fees, Course Content, Exams and other information.
For your convenience you may also see the course in print-friendly one-page view .


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