ITIL Practitioner: Release and Control– Course Content
1. Introduction to ITIL Control and Release
- Overview of ITIL framework
- High level Release and Control process relationships – Why, What, How
- Benefits
2. Change Management
- Change cycle
- Change Management process activities
- Process Performance Indicators
- The Change Advisory Board Meeting
- Change and Project Management
- Optimising the Change Management process
- Change Management Tools and Tool requirements
- Best Practice Implementation of Change Management
3. Configuration Management
- Setting up the Configuration Management Database
- Configuration Management process activities
- Setting up a Configuration Plan
- License Control
- Reporting
- Process relationships and Communication framework
- Optimising the Configuration Management process
- Tool specification for Configuration Management
- Best Practice Implementation of Configuration Management
4. Release Management
- Release methods
- Process inputs and outputs
- Release Management activities
- Defining a Release policy
- Release and Change Management
- Roles and Responsibilities
- Relationship with Application Management
- Release Management implementation guidelines
5. Implementation of Release and Control
- Implementation framework
- Creating a business case
6. Process Maintenance and Improvement
- Process optimisation approach
- Monitor and optimize
- Plan and conduct audits
- Process governance
7. Other Standards
- AS8015
- AS8018
- Six Sigma
8. Release and Control Simulation
- 15 days of the Release and Control in a simulated environment
- Practice managing and organising the process in a simulated environment
- Practice optimising the processes in a simulated environment
- Understanding of interfaces and relationships between the processes
- Understanding of the information flows between processes
