Terms and Conditions:


COURSE FEES must be paid 5-days before the start of the course otherwise your place may be reassigned to another participant. Alternatively, if your organisation has an account with PDA a purchase order may be accepted 5-days prior to the course commencement to secure your place. Payment will be accepted by company cheque or direct transfer. All fees shown are per person.


FEES INCLUDE lunch, morning and afternoon tea, and all course materials.


CANCELLATIONS and TRANFERS:

  • Written cancellations will be accepted when received ten business days or more prior to the commencement of the course and a full refund provided.
  • Transfers or cancellations of a course reservation requested between six to ten business days prior to the course commencement will incur a fee of $250.
  • Transfers or cancellations of a course reservation requested within three to five business days of the course commencement will incur a fee of 50% of the course price.
  • Transfers or cancellations of a course reservation requested two business days prior to the commencement date of a course will incur a fee of 100% of the course price.
  • An alternate/replacement participant for the course can be substituted at any time PRIOR TO COURSE COMMENCEMENT for no additional charge.
  • Refunds or replacements will not be possible for any participant who fails to attend the course
  • We reserve the right to limit the number of participants to a maximum of 5 attending any given course. The reason for limiting class sizes and participants representing any one organisation is due to the imbalance that can occur within the class.

Cancellation Fee summary:

10 days +

No fee

6-10 days

250

3-5 days

50%

Within 2 days

100%




TIMES Unless otherwise stated, Courses commence at 9.00 am and finish at 5.00 pm.


REGISTRATION Registration is from 8.30 am to 9.00 on the first day.  Upon registration you will receive your name badge giving access to the Course room, plus your work materials.


CERTIFICATES All participants who complete the course will receive a Certificate of Attendance.  Please ensure when registering that your name is written the way you want it to appear on your Certificate.


WARRANTY To guarantee your satisfaction PDA offers a money-back or full credit policy. If the course is not meeting your requirements, simply inform the on-site Course administrator or course instructor before the end of the first day, return all Course materials and we will give you either a full credit towards another course or a full and prompt refund of fees paid, according to your instructions.

 

COMPLAINTS: Click here to view our Policy for the submission of
complaints (PDF - click to view, or right-click and "Save As").

 

REASONABLE ADJUSTMENTS Click here to view our policy for candidates
requiring reasonable adjustments (PDF - click to view, or right-click and "Save As").


DISCLAIMER All information regarding course dates, presenters and content is accurate as at time of posting. We do our utmost to ensure that courses are conducted as advertised. PDA reserves the right however to vary course dates, course presenters, terms and conditions or to cancel courses without prejudice if circumstances so warrant. In such a situation participants would be informed of the change prior to the course and would be entitled to cancel if they so chose without penalty.