ITIL® V3 Foundation- Course Description

Three Day Foundation Certificate Course in IT Service Management

 



This 3-day certificate course is the ideal starting point for any person or organisation needing to find out about ITIL, the world best practice in IT Service Management.

 

The course provides a comprehensive understanding of the ITIL V3 Framework and how it may be used to enhance the quality of IT Service Management within an organisation. The focus is on an integrated approach to IT Service Management through cross-departmental processes and implementation of effective communication channels. Attendees learn a common vocabulary and a shared understanding of IT Service Management best practice.

Learning Outcomes

The aim of this course is for each participant to gain competencies in the following:

 

  • Service Management as a Practice
  • Service Lifecycle
  • Key Principles and Models
  • Generic Concepts
  • Selected Processes
  • Selected Roles
  • Selected Functions
  • Technology and Architecture
  • Related standards and frameworks
  • The issues of implementing ITIL Service Management into an organisation and creating a cycle of continuous improvement

Who Should Attend

The ITIL Essentials course is appropriate for all IT staff, but more specifically people in the following roles should attend:

 

  • IT Managers
  • CIOs
  • IT Line Managers
  • Process stakeholders
  • Service Delivery Managers
  • Participants wishing to progress to the further ITIL Certifications (Service Capability Diploma, Service Management Diploma or Advanced Diploma in IT Service Management)

What is ITIL?

The Information Technology Infrastructure Library (ITIL) is a best practice IT Service Management framework developed by the Office of Government Commerce (OGC) within the UK government. It has been developed in collaboration with leading industry experts, consultants and practitioners over the last 15 years. Since its launch, ITIL has been widely accepted throughout the world as the de facto standard for best practice in IT Service Management.

 

ITIL Version 3 adopts a greater business focus for IT because IT assets are integrated with the Business Strategy and Business Outcomes. ITIL Version 3:

 

  • Is positioned as a Practice in the IT services business
  • Uses a Service Lifecycle that recognises engagement across, and beyond, the enterprise
  • Allows a synergy with other best practices e.g. COBIT, CMMI

In-House Training

This course is available for private presentation, either on your own premises or "off-site". There are many advantages to in-house training. Please contact PDA for a quotation and to discuss your requirements. Telephone 6227 2883 or email learn@pdatrain.com.sg

Examination

The ITIL Foundation Certificate is an internationally-recognised qualification and is a prerequisite for further qualifications in ITIL. The exam is set by the official Accreditor APMG and is offered via an accredited examinations institute. It comprises a 60-minute 40 question multiple choice examination and is held on the last day of the course.