Third ITIL Practitioner Announced

The third ITIL "cluster" Practitioner course Agree & Define combines the previously separate Practitioner modules in Service Level Management and Financial Management.

Course work is completed in one five-day session during which participants will learn how to effectively implement, manage and optimise the Agree and Define processes in an organisation through interactive classroom training. Participants will be prepared to sit the associated EXIN certification examination.

• ITIL Practitioner: Agree & Define (Service Level Management and Financial Management)
  

This course is CITREP endorsed - CITREP07/MR/08-01/069

NEW ITIL Practitioner Courses

Dates for the new ITIL Practitioner courses 'Release & Control' and 'Support & Restore' have been announced for 2008. These courses replace the previously separate Practitioner modules which before now had to be completed individually.

Both of these courses are CITREP endorsed - CITREP07/MR/08-01/069

Check course details:

• ITIL Practitioner: Release & Control (Change, Release and Configuration Management)


• ITIL Practitioner: Support & Restore (Service Desk, Incident and Problem Management)