FEES INCLUDE lunch, morning and afternoon tea, and all course materials.
CANCELLATIONS and TRANSFERS:
Most of our classes are of limited size to ensure quality. Last-minute cancellations impose additional burdens and costs and can compromise the quality training that you have come to expect from ALC. Accordingly, the following conditions apply to cancellations:
|Cancellation Fee Summary|
|10+ days||No fee|
|6 – 10 days||$250|
|3 – 5 days||50% of course fee|
|Less than 3 days||100% of course fee|
LONG DISTANCE AND OVERSEAS TRAVEL: Please note that final confirmation for a course will be made 2 weeks before the scheduled start date. If you are travelling to the course long distance or from overseas and are making advance travel and accommodation arrangements, please ensure all such arrangements are flexible. We can accept no responsibility for any arrangements made prior to final confirmation.
TIMES: Unless otherwise stated, courses commence at 9.00 am and finish at 5.00 pm.
REGISTRATION: Registration is from 8.30 am to 9.00 on the first day.
WARRANTY: To guarantee your satisfaction ALC offers a money-back or full credit policy. If the course is not meeting your requirements, simply inform the on-site course administrator or course instructor before the end of the first day, return all course materials and we will give you either a full credit towards another course or a full and prompt refund of fees paid, according to your instructions.
COMPLAINTS: Click here to view our Policy for the submission of complaints (PDF – click to view, or right-click and “Save As”).
DISCLAIMER: All information regarding course dates, presenters and content is accurate as at time of posting. We do our utmost to ensure that courses are conducted as advertised. ALC reserves the right however to vary course dates, course presenters, terms and conditions or to cancel courses without prejudice if circumstances so warrant. In such a situation participants will be informed of the change prior to the course and will be entitled to cancel if they so choose without penalty.